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FREQUENTLY ASKED QUESTIONS
ABOUT PURCHASES & PAYMENTS
What payment methods are available?
We accept payments through PayU, which allows you to pay with credit cards, debit cards, and other online payment methods.
Do you offer installment payment options?
Yes, depending on your bank and the available options in PayU, you can pay in installments. We recommend checking with your bank for specific terms and conditions.
Is it safe to shop on your website?
Yes, our platform has security protocols in place to protect your information and ensure safe purchases.
OUR PRODUCTS
Are Magic Women products suitable for all skin types?
Yes! Our formulas are designed to suit different skin types, including sensitive skin. However, if you have a specific dermatological condition, we recommend consulting a specialist before using them.
Are the products natural and free from harmful chemicals?
Yes! At Magic Women, we focus on providing products with safe and effective ingredients, free from parabens, sulfates, and other harsh chemicals.
Do you test on animals?
No! At Magic Women, we are committed to responsible beauty and are proudly cruelty-free. Our products are never tested on animals.
How long will it take to see results?
It depends on the product and your skin type, but most of our customers notice improvements within the first few weeks of consistent use.
SHIPPING & DELIVERY
How long does it take for my order to arrive?
- Bogotá and Medellín: Same-day delivery if you place your order within the designated time.
- Other cities: Between 2 to 3 business days, depending on the location.
- No deliveries on Saturdays, Sundays, or holidays.
How much does shipping cost?
Shipping costs vary depending on the city and purchase amount. The exact shipping fee will be displayed at checkout before you complete your payment.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information so you can monitor its status in real time.
What if my order arrives damaged or with the wrong product?
If you receive an incorrect or damaged product, please contact us within 24 hours of receiving it so we can process the exchange.
RETURNS & EXCHANGES
Can I return a product if I didn’t like it?
For hygiene reasons, we do not accept returns of opened or used products. However, if the product is sealed and in perfect condition, you may request a return within the allowed timeframe.
What should I do if I have an allergic reaction to a product?
If you experience an unexpected reaction, stop using the product immediately and consult a dermatologist. Contact us so we can evaluate your case and offer a possible solution.